To our policyholders and agents,
All of us continue to be impacted by unprecedented changes to our daily lives brought about by the need to slow the spread of COVID-19. In this time of uncertainty, the safety and health of our employees, agents and policyholders is our top concern. In accordance with the operating guidelines issued by local and federal government agencies, including the Centers for Disease Control and Prevention, AmCap Insurance is taking all possible precautions. We continue to closely monitor the information available to make informed decisions.
AmCap Insurance is working on ways to make payment processing easier during this trying time. We understand you may face financial hardships directly related to impacts from the Coronavirus pandemic, and we will work through billing options with you. Please contact us at 800-591-0535 or email us at email@example.com if you need assistance.Here’s what AmCap is doing to make it even easier to do business with us:
- Relaxing due dates
- Extending grace or reinstatement periods
- Providing flexible billing options
- Waiving late fees and penalties
- Accepting electronic signatures
- Offering virtual options for adjusting claims in lieu of in-person property inspections
- Deferring underwriting inspections out of consideration for safety and social distancing
For AmCap Insurance flood policyholders, the NFIP has extended the 30-day grace period for receipt of flood insurance renewal premiums as they recognize policyholders may experience changes to their financial situations as a direct result of Coronavirus pandemic. Please call us at 833-261-6492 to discuss.
Our claims department remains ready to respond should your property suffer damage during this time. There are four ways to report a claim: Online at https://www.amcapins.com/reportaclaim/, Email an Acord Property Loss Notice to our dedicated claims inbox at firstname.lastname@example.org via the Online Agent Portal or call us at 833-652-5246.
In accordance with recent mandates from our city and county leaders, AmCap Insurance personnel are working remotely to help stop the spread of the Coronavirus. AmCap Insurance remains open for business and is operating at full capacity during this time. We are committed to continue providing quality insurance services to our customers. Thank you for allowing us to be your commercial property insurance carrier of choice. Please stay safe and healthy.
Christopher H. Kard President American Capital Assurance Corp